Management Development We can make a real, positive difference to your business
Effective management is essential especially in today's climate we help people develop the skills they need to be more confident and increase their performance. We don't just concentrate on theory we look at practical, objective ways to make a real measurable difference. All our trainers who train in management development have worked as managers themselves, so they can identify with the challenges managers face.
Please contact us for a detailed assessment of your requirements, and let us help you to develop your business.
The Eden Project“ I was extremely impressed with the training event, Good Practice training has a methodical approach and their use of case studies were extremely useful and relevant. ”
Effective Appraisal Skills
Overview
Course duration: 1 day Ref: EAS
This course is essential for people who find appraisals difficult or have the view that appraisals are just a “tick box exercise”. Effective appraisals provide many benefits for everyone involved in the process ultimately leading to a positive outcome.
Who is it for?
All staff involved in appraising others.
Course overview
Setting clear objectives
- Clarifying and selling the value of appraisals
- How to prepare for effective appraisals
- Defining objective performance standards
Assessing performance
- Setting clear and agreed goals
- Providing constructive feedback
- Monitoring and managing performance
Supporting and developing staff
- Confirm and agree training and development needs
- Convey an open an honest approach
- Skills for dealing with ‘difficult’ appraisees
Communication skills
- Questioning techniques
- Listening skills to build rapport and open communication
- Demonstrating a supportive approach to reaching goals
What will I learn?
- How to conduct professional and motivational appraisals
- Essential skills for developing and supporting staff
- Conduct appraisals with confidence
Action Development Planning
Overview
Course duration: 1 day
Effective teams, departments and organisations have to know where they want to go and plan how to get there, and this course aims to ensure that key staff have the skills and techniques necessary to ensure that they deliver stakeholder requirements and expectations.
Who is it for?
Managers’ and those with a responsibility for planning.
What will I learn?
By the end of the course, attendees will be able to:
- Align plans with the corporate vision and strategic objectives
- Appreciate how local issues and viewpoints might impact on planning and success criteria
- Be able to respond to changing demands in the business environment
- Define and manage the key processes necessary to deliver results
- Identify and allocate responsibilities and resources
- Set realistic timescales and milestones
- Monitor progress and report / communicate results to interested parties
Course overview
- Aligning plans with the corporate vision and Strategic objectives and strategic objectives
- Appreciate how local issues and viewpoints might impact on planning and success criteria
- How to respond to changing demands in the business environment
- Managing key processes necessary to deliver results
- Identify and allocate responsibilities and resources
- Setting realistic timescales and milestones
- Monitor progress and report / communicate results to interested parties
Change management
Overview
Course duration: 2 days and one day option Ref: CM
Change is constant in every organisation but the extent to which it is embraced or resisted will have a great deal to do with how it is introduced and managed.
This course seeks to assist those instrumental in the change process from a strategic to a supervisory level, This course will provide practical steps in how to deal with change effectively. Allowing participants to explore their own situations identifying the barriers and manage the change process successfully.
Participants will leave this course with a personal action plan outlining and supporting the process they will follow.
Who is it for?
Suitable for managers and senior managers who have the responsibility for leading and implementing change.
Course Overview
- The impact of change
- Why do things keep changing?
- Identifying different types of change
- Appreciate the complexities of change
- The phases of change
- The rules of change
- Planning for impending change
- The main components of change
- Who will be affected? And How?
- Using the change cycle
- Your culture and how it will impact on change
- Encouraging buy-in; dealing with resistance
- Agreeing and clarifying the messages
- Gaining increased confidence and motivation
- The importance of clear communication
- Managing others through changes in the workplace
- Building and maintaining good working relationships
- Objective planning, monitoring and measuring
- Action planning
What will I learn
- Appreciate the complexities involved in change management
- Recognising barriers to effective change and the barriers for your organisation
- Practical tools to make potentially difficult situations easier to manage
- Engage with others to build commitment
- Clear objective goal setting and defined action plans to implement on return to work
- Project confidence throughout the change process
Coaching Skills for Managers
Overview
Course duration: One Day Ref: CSMI
A major key to the success of anybody managing a team is the performance of his / her people and coaching is one of the most effective methods of developing others.
This course is designed to help guide attendees on the planning and delivery of coaching and its application and effectiveness with a view to enhancing both individual and collective performance.
Who is it for?
Managers who need to develop potential.
Course overview
- Defining coaching
- The role of the coach
- The key skills required
- examining coaching styles
- The four coaching areas
- The manager as a coach
- How coaching fits in
- Adopting a coaching style
- Identify the skills and qualities of high a high performance coach
- Examining the coaching environment
- Creating a supportive environment
- Procedures for coaching success
- Providing a structured approach
- Effective communication
- Understanding what’s important to you learner
- Tracking success and what to do if things go wrong
- The coaching conversation
- Using the GROW model
- Questioning methods to encourage dialogue
- Active listening
- Who’s agenda
- Identifying coaching opportunities
- Create an action plan to embed learning.
What will I learn?
- Define what coaching is
- How coaching will fits-into the workplace
- Have a thorough understanding of the manager’s role in coaching
- Define a positive coaching environment
- Use a specific process to coach using the GROW model
- Use coaching communication skills to good effect
- Identify coaching opportunities, and using the appropriate style of coaching