Staff Development >> Service Excellence
Overview
This highly interactive course has been designed to enable all staff members to focus on improving internal customer service, and identifying any barriers that exist which prevent individuals/teams working effectively.
Objectives
- Understand the impact of workplace culture on performance
- The importance of good internal communication
- How we communicate and ways to improve
- Identify, list and remove workplace barriers
Course Overview
- Understanding the culture of an organisation
- Examining the impact of poor communication
- Perceptions and communication exercise
- How well do we communicate?
- How well does the organisation communicate?
- Identifying barriers in the workplace