Staff Development >> Service Excellence
This highly interactive course has been designed to enable all staff members to focus on improving internal customer service, and identifying any barriers that exist which prevent individuals/teams working effectively.
- Understand the impact of workplace culture on performance
- The importance of good internal communication
- How we communicate and ways to improve
- Identify, list and remove workplace barriers
- Understanding the culture of an organisation
- Examining the impact of poor communication
- Perceptions and communication exercise
- How well do we communicate?
- How well does the organisation communicate?
- Identifying barriers in the workplace