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Providing Excellent internal Customer Service

Staff Development >> Service Excellence


This highly interactive course has been designed to enable all staff members to focus on improving internal customer service, and identifying any barriers that exist which prevent individuals/teams working effectively.


  • Understand the impact of workplace culture on performance
  • The importance of good internal communication
  • How we communicate and ways to improve
  • Identify, list and remove workplace barriers

Course Overview

  • Understanding the culture of an organisation
  • Examining the impact of poor communication
  • Perceptions and communication exercise
  • How well do we communicate?
  • How well does the organisation communicate?
  • Identifying barriers in the workplace

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Course Details

Course Duration
4 hours

Who is it for?
All staff


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